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Assembly & Installation

How do I reschedule my service appointment?

1) Log into your All Modern account and go to My Orders.

2) Select the item and click “Reschedule”.

3) A calendar will allow you to choose your preferred date and time.

4) After submitting, you’ll receive an email confirmation with the updated date and time.

Rescheduling is free up to 24 hours before your appointment. Fees may apply when bookings are canceled or rescheduled within 24 hours of the appointment.

What is included in my service?

You’ll receive professional assembly or installation services from an experienced, background-checked pro. You’ll be emailed more info about your pro, including a photo, at least 24 hours before the job.

What is not included in my service?

Service pros are not responsible for disposing of packaging materials or moving the item before or after assembly/installation. For plumbing or electrical installations, there must be an existing line or the pro will be unable to complete your service.

How can I contact my service pro?

Your service pro will call or text you before the appointment from a masked number. You will then be able to respond by call or text directly. This ensures that neither party will have personal contact information after the job is completed.

Do I need to be home for my service appointment?

Yes, an adult needs to be home for your service appointment.

Who can I contact if I have an issue with my service?

We’d be happy to help! First check your original order confirmation email.

If serviced by Wayfair Home Services, contact information is located within this email. If serviced by Handy, you can contact Handy chat directly here for fastest resolution.

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